Chevrolet 2009 Impala User Manual Page 378
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Customer Assistance for
Text Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at
its Customer Assistance Center. Any TTY user in
the U.S. can communicate with Chevrolet by
dialing: 1-800-833-CHEV (2438). (TTY users in
Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-6
- Canadian Owners 2
- Vehicle Symbol Chart 4
- Power Seats 9
- Manual Lumbar 10
- Heated Seats 10
- Power Reclining Seatback 12
- Rear Seats 14
- Why Safety Belts Work 18
- Lap-Shoulder Belt 31
- Shoulder Belt Height Adjuster 33
- Safety Belt Pretensioners 33
- Lap Belt 36
- Safety Belt Extender 37
- Child Restraints 38
- Lower Anchors and Tethers for 49
- Children (LATCH) 49
- Lower Anchors 50
- Top Tether Anchor 50
- Locations 51
- Seat Position 54
- Airbag System 61
- When Should an Airbag Inflate? 66
- What Makes an Airbag Inflate? 67
- How Does an Airbag Restrain? 67
- Passenger Sensing System 69
- Restraint 72
- Adult-Size Occupant 73
- Operation 74
- Adding Equipment to Your 76
- Airbag-Equipped Vehicle 76
- Restraint System Check 77
- Remote Keyless Entry (RKE) 82
- System Operation 83
- Remote Vehicle Start 85
- Power Door Locks 88
- Delayed Locking 88
- Automatic Door Lock 88
- Programmable Automatic Door 89
- Rear Door Security Locks 89
- Trunk Release 91
- Remote Trunk Release 91
- Theft-Deterrent Systems 94
- PASS-Key 95
- III+ Electronic 95
- Immobilizer 95
- Immobilizer Operation 96
- Starting and Operating Your 97
- Ignition Positions 98
- Starting the Engine 99
- Engine Coolant Heater 100
- { CAUTION: 101
- Parking Brake 104
- Shifting Out of Park 107
- Manual Rearview Mirror 110
- Outside Power Mirrors 110
- OnStar Services Included with 112
- Safe & Sound Plan 112
- OnStar Hands-Free Calling 113
- OnStar Virtual Advisor 113
- How OnStar Service Works 113
- Universal Home Remote 114
- Universal Home Remote System 115
- Programming Universal Home 116
- Remote — Rolling Code 116
- Remote — Fixed Code 117
- Using Universal Home Remote 120
- Reprogramming Universal Home 120
- Remote Buttons 120
- Erasing Universal Home Remote 120
- Storage Areas 121
- Section 3 Instrument Panel 123
- Instrument Panel Overview 126
- Hazard Warning Flashers 128
- Tilt Wheel 128
- Turn and Lane-Change Signals 129
- Flash-to-Pass 130
- Windshield Wipers 130
- Exterior Lamps 134
- Daytime Running Lamps (DRL)/ 136
- Automatic Headlamp System 136
- Fog Lamps 136
- Instrument Panel Brightness 137
- Courtesy Lamps 137
- Dome Lamp 137
- Entry Lighting 137
- Delayed Entry Lighting 138
- Delayed Exit Lighting 138
- Parade Dimming 138
- Reading Lamps 139
- Mirror Reading Lamps 139
- Electric Power Management 139
- Battery Run-Down Protection 140
- Accessory Power Outlet(s) 140
- Climate Controls 142
- Rear Window Defogger 144
- Outlet Adjustment 145
- Warning Lights, Gages, and 146
- Indicators 146
- Instrument Panel Cluster 147
- Speedometer and Odometer 148
- Tachometer 148
- Safety Belt Reminders 149
- Charging System Light 152
- Brake System Warning Light 152
- Traction Control System (TCS) 154
- Warning Light 154
- Engine Coolant Temperature 156
- Tire Pressure Light 157
- Malfunction Indicator Lamp 158
- Programs 160
- Fog Lamp Light 162
- Cruise Control Light 162
- Highbeam On Light 162
- Fuel Gage 163
- DIC Operation and Displays 164
- Trip/Fuel Menu Items 165
- Fuel Range 166
- Average Economy 166
- Management™ Indicator 166
- Average Speed 167
- Blank Display 167
- Oil Life 167
- Tire Pressure 168
- Change Compass Zone 168
- Calibrate Compass 168
- DIC Compass 169
- Compass Calibration 170
- DIC Warnings and Messages 171
- AUTOMATIC LIGHT CONTROL ON 172
- BATTERY SAVER ACTIVE 172
- CHANGE ENGINE OIL SOON 172
- CHECK TIRE PRESSURE 172
- DRIVER DOOR OPEN 173
- ENGINE HOT A/C 173
- (Air Conditioning) OFF 173
- ENGINE OVERHEATED IDLE ENGINE 173
- ENGINE OVERHEATED STOP ENGINE 173
- SERVICE BRAKE SYSTEM 176
- SERVICE POWER STEERING 176
- SERVICE STABILITRAK 176
- SERVICE THEFT SYSTEM 176
- SERVICE TIRE MONITOR SYSTEM 176
- • The battery is low 178
- DIC Vehicle Customization 179
- DISPLAY LANGUAGE 180
- AUTO DOOR UNLOCK 180
- REMOTE DOOR LOCK 181
- REMOTE DOOR UNLOCK 181
- EXIT LIGHTING 182
- APPROACH LIGHTING 182
- CHIME VOLUME 183
- REMOTE START 183
- V TO EXIT appears in the DIC 184
- Setting the Clock 186
- Radio(s) 188
- Radio Data System (RDS) 189
- Playing the Radio 189
- Radio Messages 193
- XM™ Satellite Radio Service 193
- Playing a CD 194
- Care of CDs 196
- CD Messages 197
- Using an MP3 199
- XM Radio Messages 203
- Bluetooth 204
- Bluetooth Controls 205
- Pairing a Phone 206
- Deleting a Paired Phone 206
- Storing Name Tags 207
- Deleting Name Tags 209
- Making a Call 210
- Receiving a Call 211
- Bluetooth System 213
- Theft-Deterrent Feature 215
- Audio Steering Wheel Controls 216
- Radio Reception 217
- Backglass Antenna 218
- XM™ Satellite Radio Antenna 218
- Antilock Brake System (ABS) 223
- Braking in Emergencies 224
- Steering 227
- Steering in Emergencies 228
- Off-Road Recovery 229
- Loss of Control 229
- Skidding 230
- Driving at Night 231
- Before Leaving on a Long Trip 233
- Highway Hypnosis 233
- Winter Driving 235
- Label Example 239
- Example 1 Example 2 241
- Certification Label 242
- Towing Your Vehicle 244
- Recreational Vehicle Towing 244
- Dinghy Towing 245
- Dolly Towing 245
- Pulling A Trailer 247
- Weight of the Trailer 247
- Weight of the Trailer Tongue 248
- Safety Chains 249
- Trailer Brakes 249
- Driving with a Trailer 250
- Following Distance 250
- Backing Up 250
- Making Turns 250
- • start the engine 252
- • shift into a gear, and 252
- • release the parking brake 252
- Accessories and Modifications 255
- Gasoline Octane 257
- Gasoline Specifications 258
- California Fuel 258
- Additives 258
- Fuel E85 (85% Ethanol) 260
- Fuels in Foreign Countries 261
- Hood Release 265
- Engine Compartment Overview 266
- Engine Oil 269
- When to Add Engine Oil 270
- Cold Temperature Operation 271
- Engine Oil Life System 272
- Engine Air Cleaner/Filter 273
- Cleaner/Filter 274
- Automatic Transmission Fluid 276
- Cooling System 278
- Pressure Cap 283
- Engine Overheating 283
- Engine Compartment 285
- Overheated Engine Protection 286
- Operating Mode 286
- Power Steering Fluid 286
- Windshield Washer Fluid 287
- Adding Washer Fluid 288
- Headlamps, Front Turn Signal 298
- Sidemarker, and Parking Lamps 298
- Stoplamps and Back-up Lamps 301
- Windshield Wiper Blade 303
- Replacement 303
- Tire Sidewall Labeling 306
- Inflation - Tire Pressure 312
- When to Check 313
- How to Check 313
- Tire Pressure Monitor System 314
- TPMS Sensor Matching Process 317
- Tire Inspection and Rotation 319
- Buying New Tires 321
- Treadwear 324
- Traction – AA, A, B, C 324
- Temperature – A, B, C 324
- If a Tire Goes Flat 327
- CAUTION: (Continued) 329
- Removing the Flat Tire and 331
- Installing the Spare Tire 331
- Appearance Care 341
- Fabric/Carpet 342
- Plastic Surfaces 343
- Finish Care 345
- Windshield and Wiper Blades 346
- Aluminum Wheels 346
- Sheet Metal Damage 347
- Finish Damage 347
- Underbody Maintenance 347
- Chemical Paint Spotting 347
- Vehicle Identification 348
- Electrical System 348
- Underhood Fuse Block 350
- Capacities and Specifications 353
- Engine Specifications 354
- Maintenance Schedule 356
- Scheduled Maintenance 358
- Additional Required Services 360
- Maintenance Footnotes 361
- Owner Checks and Services 362
- At Each Fuel Fill 362
- Recommended Fluids and 366
- Lubricants 366
- Maintenance Replacement Parts 367
- Engine Drive Belt Routing 368
- Maintenance Record 369
- Maintenance Record (cont’d) 370
- Customer Assistance and 374
- Information 374
- Online Owner Center 377
- Customer Assistance for 378
- Text Telephone (TTY) Users 378
- Customer Assistance Offices 378
- GM Mobility Reimbursement 379
- Roadside Assistance Program 380
- Services Provided 381
- Assistance 381
- Services Specific to Canadian 381
- Purchased Vehicles 381
- Courtesy Transportation 383
- Collision Damage Repair 384
- Collision Parts 385
- Repair Facility 385
- Insuring Your Vehicle 386
- If a Crash Occurs 386
- Reporting Safety Defects 388
- Service Publications Ordering 389
- Vehicle Data Recording and 390
- Navigation System 391
- Radio Frequency 391
- Identification (RFID) 391
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