Chevrolet 2011 Traverse User Manual Page 423
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Black plate (1,1)
Chevrolet Traverse Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-11
Service Publications
Ordering Information . . . . . . 13-14
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency
Identification (RFID) . . . . . . . 13-18
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- Seat Adjustment 12
- In Brief 1-7 13
- Memory Features 14
- In Brief 1-9 15
- Adjustment 16
- Safety Belts 16
- Sensing System for 16
- Passenger Airbag 16
- Head Restraint 16
- Mirror Adjustment 17
- Steering Wheel 18
- Interior Lighting 18
- In Brief 1-13 19
- Climate Controls 20
- Transmission 21
- Vehicle Features 22
- In Brief 1-17 23
- 1-18 In Brief 24
- In Brief 1-19 25
- Storage Compartments 26
- Performance and 27
- Tire Sealant and 28
- Compressor Kit 28
- Engine Oil Life System 28
- Driving for Better Fuel 29
- Roadside Assistance 29
- Q button 29
- Q : Push this blue button to 30
- ] : Push this red emergency 30
- Q button to 31
- 1-26 In Brief 32
- Keys, Doors and 33
- Keys and Locks 34
- Keys, Doors and Windows 2-3 35
- K on the RKE transmitter 36
- L (Vehicle Locator/Panic 36
- L for more than 36
- L is pressed again. The 36
- Remote Vehicle Start 37
- Q on the RKE transmitter 37
- / for at least 37
- / until the 38
- Door Locks 39
- 2-8 Keys, Doors and Windows 40
- Liftgate 41
- 2-10 Keys, Doors and Windows 42
- Keys, Doors and Windows 2-11 43
- 2-12 Keys, Doors and Windows 44
- Vehicle Security 45
- Immobilizer 46
- Immobilizer Operation 46
- Keys, Doors and Windows 2-15 47
- Exterior Mirrors 48
- Heated Mirrors 49
- Blind Spot Mirrors 49
- 2-18 Keys, Doors and Windows 50
- Interior Mirrors 51
- Power Windows 52
- Keys, Doors and Windows 2-21 53
- Sun Visors 54
- Keys, Doors and Windows 2-23 55
- 2-24 Keys, Doors and Windows 56
- Seats and 57
- Restraints 57
- Head Restraints 58
- Front Seats 59
- Power Seat Adjustment 60
- Seats and Restraints 3-5 61
- Lumbar Adjustment 62
- Reclining Seatbacks 63
- 3-8 Seats and Restraints 64
- Heated and Ventilated 65
- Rear Seats 66
- Seats and Restraints 3-11 67
- 3-12 Seats and Restraints 68
- Third Row Seats 69
- 3-14 Seats and Restraints 70
- Seats and Restraints 3-15 71
- Seats and Restraints 3-17 73
- 3-18 Seats and Restraints 74
- How to Wear Safety Belts 75
- Properly 75
- 3-20 Seats and Restraints 76
- Seats and Restraints 3-21 77
- 3-22 Seats and Restraints 78
- Seats and Restraints 3-23 79
- 3-24 Seats and Restraints 80
- Lap-Shoulder Belt 81
- 3-26 Seats and Restraints 82
- Seats and Restraints 3-27 83
- 3-28 Seats and Restraints 84
- Seats and Restraints 3-29 85
- Safety Belt Use During 86
- Pregnancy 86
- Safety Belt Extender 86
- Safety System Check 86
- Safety Belt Care 87
- Replacing Safety Belt 87
- System Parts After a 87
- Airbag System 88
- Seats and Restraints 3-33 89
- Where Are the Airbags? 90
- When Should an Airbag 91
- Inflate? 91
- 3-36 Seats and Restraints 92
- What Makes an Airbag 93
- How Does an Airbag 93
- Restrain? 93
- What Will You See After 94
- Passenger Sensing 95
- 3-40 Seats and Restraints 96
- Seats and Restraints 3-41 97
- 3-42 Seats and Restraints 98
- Seats and Restraints 3-43 99
- Servicing the 100
- Airbag-Equipped Vehicle 100
- Adding Equipment to the 101
- Airbag System Check 102
- Replacing Airbag System 102
- Parts After a Crash 102
- Child Restraints 103
- 3-48 Seats and Restraints 104
- Infants and Young 105
- Children 105
- 3-50 Seats and Restraints 106
- Seats and Restraints 3-51 107
- Child Restraint Systems 108
- Seats and Restraints 3-53 109
- Where to Put the 110
- Restraint 110
- Lower Anchors and 111
- Tethers for Children 111
- (LATCH System) 111
- 3-56 Seats and Restraints 112
- Seats and Restraints 3-57 113
- 3-58 Seats and Restraints 114
- Seats and Restraints 3-59 115
- 3-60 Seats and Restraints 116
- Seats and Restraints 3-61 117
- 3-62 Seats and Restraints 118
- Replacing LATCH System 119
- Securing Child Restraints 119
- (Rear Seat) 119
- 3-64 Seats and Restraints 120
- (Right Front 121
- Passenger Seat) 121
- 3-66 Seats and Restraints 122
- Seats and Restraints 3-67 123
- 3-68 Seats and Restraints 124
- Compartments 125
- Center Console Storage 126
- Floor Console Storage 126
- Additional Storage 127
- Features 127
- Convenience Net 128
- Roof Rack System 129
- 4-6 Storage 130
- Instruments and 131
- Controls 131
- Instruments and Controls 5-3 133
- 5-4 Instruments and Controls 134
- Instruments and Controls 5-5 135
- Rear Window Wiper/ 136
- Instruments and Controls 5-7 137
- 5-8 Instruments and Controls 138
- G and then the 139
- G again to apply the 139
- Power Outlets 139
- 5-10 Instruments and Controls 140
- Warning Lights 141
- Gauges, and 141
- Indicators 141
- Instrument Cluster 142
- Speedometer 143
- Odometer 143
- Tachometer 143
- Fuel Gauge 143
- Engine Coolant 144
- Temperature Gauge 144
- Voltmeter Gauge 144
- Safety Belt Reminders 145
- Airbag Readiness Light 145
- Passenger Airbag Status 146
- Indicator 146
- Charging System Light 147
- Malfunction 147
- Indicator Lamp 147
- 5-18 Instruments and Controls 148
- Instruments and Controls 5-19 149
- Brake System Warning 150
- Antilock Brake System 151
- (ABS) Warning Light 151
- Tow/Haul Mode Light 151
- 5-22 Instruments and Controls 152
- Engine Oil Pressure Light 153
- Security Light 153
- Information Displays 154
- U (Customization): Press this 155
- 5-26 Instruments and Controls 156
- Instruments and Controls 5-27 157
- 5-28 Instruments and Controls 158
- Driver Information Center 159
- (DIC) (Without DIC 159
- Buttons) 159
- 5-30 Instruments and Controls 160
- Instruments and Controls 5-31 161
- Vehicle Messages 162
- Brake System Messages 163
- Cruise Control Messages 163
- Door Ajar Messages 163
- Engine Cooling System 164
- Messages 164
- Engine Oil Messages 165
- Engine Power Messages 165
- Fuel System Messages 165
- Key and Lock Messages 166
- Lamp Messages 166
- Object Detection System 166
- Ride Control System 167
- Airbag System Messages 167
- Anti-Theft Alarm System 168
- Service Vehicle Messages 168
- Tire Messages 168
- Transmission Messages 169
- Vehicle Reminder 170
- Vehicle Speed Messages 170
- Washer Fluid Messages 170
- Personalization 171
- 5-42 Instruments and Controls 172
- Instruments and Controls 5-43 173
- 5-44 Instruments and Controls 174
- Instruments and Controls 5-45 175
- 5-46 Instruments and Controls 176
- Instruments and Controls 5-47 177
- Universal Remote 178
- Instruments and Controls 5-49 179
- 5-50 Instruments and Controls 180
- Instruments and Controls 5-51 181
- Universal Remote System 182
- Operation 182
- Lighting 183
- 6-2 Lighting 184
- Lighting 6-3 185
- Courtesy Lamps 187
- Dome Lamps 187
- Reading Lamps 187
- Lighting Features 188
- Parade Dimming 189
- Battery Load 189
- Management 189
- Battery Power Protection 190
- Infotainment 191
- Theft-Deterrent Feature 192
- Infotainment System 7-3 193
- 4 to display the time 194
- 4 to display 194
- Infotainment System 7-5 195
- AM-FM Radio 196
- © SEEK ¨ : Press to go to the 197
- 7-8 Infotainment System 198
- Infotainment System 7-9 199
- 7-10 Infotainment System 200
- Radio Reception 201
- Audio Players 202
- Infotainment System 7-13 203
- CD/DVD Player 204
- Infotainment System 7-15 205
- O to turn the radio on. The 206
- Infotainment System 7-17 207
- 7-18 Infotainment System 208
- Infotainment System 7-19 209
- 7-20 Infotainment System 210
- Infotainment System 7-21 211
- 7-22 Infotainment System 212
- Infotainment System 7-23 213
- 7-24 Infotainment System 214
- Infotainment System 7-25 215
- 7-26 Infotainment System 216
- Infotainment System 7-27 217
- MP3 (Radios with 218
- Infotainment System 7-29 219
- 7-30 Infotainment System 220
- Infotainment System 7-31 221
- 7-32 Infotainment System 222
- Infotainment System 7-33 223
- 7-34 Infotainment System 224
- Infotainment System 7-35 225
- Rear Seat 226
- Infotainment System 7-37 227
- 7-38 Infotainment System 228
- P on the remote control or 229
- 7-40 Infotainment System 230
- Infotainment System 7-41 231
- 2 (Camera): Press to change 232
- \ (Clear): Press within 232
- Infotainment System 7-43 233
- 7-44 Infotainment System 234
- Z EJECT button is pressed on 235
- Rear Seat Audio (RSA) 235
- X when the 235
- © or ¨ until the 236
- © to go back to the 236
- © or ¨ to perform a 237
- Bluetooth 237
- 7-48 Infotainment System 238
- Infotainment System 7-49 239
- 7-50 Infotainment System 240
- Infotainment System 7-51 241
- 7-52 Infotainment System 242
- Infotainment System 7-53 243
- 7-54 Infotainment System 244
- 8-2 Climate Controls 246
- < (Rear Window Defogger): 247
- < is pressed 248
- O (On/Off): Press to turn the 249
- 8-6 Climate Controls 250
- # is pressed the indicator 251
- Climate Controls 8-9 253
- Control Only) 254
- 9 to turn the fan off 254
- Seat Audio) 255
- Air Vents 256
- Maintenance 257
- 8-14 Climate Controls 258
- Driving and 259
- Operating 259
- Driving Information 260
- Control of a Vehicle 261
- Steering 262
- Off-Road Recovery 263
- Loss of Control 264
- Driving on Wet Roads 265
- Highway Hypnosis 266
- Hill and Mountain Roads 266
- Winter Driving 267
- 9-10 Driving and Operating 268
- If the Vehicle is Stuck 269
- Vehicle Load Limits 270
- Driving and Operating 9-13 271
- 9-14 Driving and Operating 272
- Driving and Operating 9-15 273
- Starting and 274
- Ignition Positions 275
- ( (STOPPING THE ENGINE/ 275
- Starting the Engine 276
- Driving and Operating 9-19 277
- Engine Heater 278
- Retained Accessory 278
- Power (RAP) 278
- Shifting Into Park 279
- Shifting Out of Park 280
- Engine Exhaust 281
- Automatic 282
- Driving and Operating 9-25 283
- Manual Mode 284
- Tow/Haul Mode 285
- Drive Systems 286
- Parking Brake 287
- Ride Control Systems 288
- Driving and Operating 9-31 289
- Cruise Control 290
- I button to turn the 291
- Object Detection 292
- Driving and Operating 9-35 293
- Rear Vision 294
- Camera (RVC) 294
- Driving and Operating 9-37 295
- ] (Brightness) : Touch the + 296
- Driving and Operating 9-39 297
- 9-40 Driving and Operating 298
- Recommended Fuel 299
- Gasoline Specifications 299
- (U.S. and Canada Only) 299
- California Fuel 300
- Requirements 300
- Fuels in Foreign 300
- Countries 300
- Fuel Additives 300
- Filling the Tank 301
- 9-44 Driving and Operating 302
- Filling a Portable Fuel 303
- Container 303
- General Towing 303
- Driving Characteristics 304
- Driving and Operating 9-47 305
- 9-48 Driving and Operating 306
- Driving and Operating 9-49 307
- Trailer Towing 308
- Driving and Operating 9-51 309
- Towing Equipment 310
- Driving and Operating 9-53 311
- Conversions and 312
- Vehicle Care 313
- General Information 314
- Vehicle Care 10-3 315
- Vehicle Checks 316
- Vehicle Care 10-5 317
- Engine Compartment Overview 318
- Engine Cover 319
- Engine Oil 320
- Vehicle Care 10-9 321
- 10-10 Vehicle Care 322
- Automatic Transmission 324
- Engine Air Cleaner/Filter 324
- Vehicle Care 10-13 325
- Cooling System 326
- 10-16 Vehicle Care 328
- Vehicle Care 10-17 329
- Engine Overheating 330
- Vehicle Care 10-19 331
- Overheated Engine 332
- Protection 332
- Operating Mode 332
- Power Steering Fluid 333
- Washer Fluid 333
- 10-22 Vehicle Care 334
- Brake Fluid 335
- 10-24 Vehicle Care 336
- Vehicle Care 10-25 337
- Starter Switch Check 338
- Shift Lock Control 338
- Function Check 338
- Ignition Transmission 339
- Lock Check 339
- Park Brake and P (Park) 339
- Mechanism Check 339
- Headlamp Aiming 340
- Bulb Replacement 341
- Replacement Bulbs 342
- Electrical System 343
- Fuses and Circuit 344
- Breakers 344
- Engine Compartment 344
- Fuse Block 344
- Vehicle Care 10-33 345
- 10-34 Vehicle Care 346
- Instrument Panel Fuse 347
- 10-36 Vehicle Care 348
- Vehicle Care 10-37 349
- Wheels and Tires 350
- Tire Sidewall Labeling 351
- 10-40 Vehicle Care 352
- Tire Designations 353
- Tire Terminology and 353
- Definitions 353
- 10-42 Vehicle Care 354
- Vehicle Care 10-43 355
- Tire Pressure 356
- Vehicle Care 10-45 357
- Tire Pressure Monitor 358
- 10-48 Vehicle Care 360
- Vehicle Care 10-49 361
- Tire Inspection 362
- Tire Rotation 362
- When It Is Time for New 363
- Buying New Tires 364
- Vehicle Care 10-53 365
- Different Size Tires and 366
- Uniform Tire Quality 366
- Vehicle Care 10-55 367
- Wheel Alignment and Tire 368
- Wheel Replacement 368
- Tire Chains 369
- If a Tire Goes Flat 370
- Vehicle Care 10-59 371
- Vehicle Care 10-61 373
- 10-62 Vehicle Care 374
- Vehicle Care 10-63 375
- 10-64 Vehicle Care 376
- Vehicle Care 10-65 377
- 10-66 Vehicle Care 378
- Storing the Tire Sealant 379
- Tire Changing 380
- Vehicle Care 10-69 381
- 10-70 Vehicle Care 382
- Vehicle Care 10-71 383
- 10-72 Vehicle Care 384
- Vehicle Care 10-73 385
- 10-74 Vehicle Care 386
- Vehicle Care 10-75 387
- 10-76 Vehicle Care 388
- Secondary Latch System 389
- 10-78 Vehicle Care 390
- Compact Spare Tire 391
- Jump Starting 392
- Vehicle Care 10-81 393
- 10-82 Vehicle Care 394
- Vehicle Care 10-83 395
- Towing the Vehicle 396
- Recreational Vehicle 396
- Vehicle Care 10-85 397
- 10-86 Vehicle Care 398
- Appearance Care 399
- 10-88 Vehicle Care 400
- Vehicle Care 10-89 401
- 10-90 Vehicle Care 402
- Interior Care 403
- 10-92 Vehicle Care 404
- Vehicle Care 10-93 405
- Floor Mats 406
- Vehicle Care 10-95 407
- 10-96 Vehicle Care 408
- Service and 409
- Scheduled 410
- Service and Maintenance 11-3 411
- 11-4 Service and Maintenance 412
- Service and Maintenance 11-5 413
- 11-6 Service and Maintenance 414
- Maintenance Replacement Parts 415
- Maintenance Records 416
- Service and Maintenance 11-9 417
- 11-10 Service and Maintenance 418
- Technical Data 419
- Vehicle Data 420
- Engine Drive Belt Routing 421
- 12-4 Technical Data 422
- Customer 423
- 13-2 Customer Information 424
- Customer Satisfaction 425
- Procedure (Mexico) 425
- 13-4 Customer Information 426
- Customer Assistance 427
- Offices (U.S. and Canada) 427
- Offices (Mexico) 427
- Customer Assistance for 428
- Text Telephone (TTY) 428
- Users (U.S. and Canada) 428
- Online Owner Center 428
- Customer Information 13-7 429
- 13-8 Customer Information 430
- Program (Mexico) 431
- 13-10 Customer Information 432
- Collision Damage Repair 433
- (U.S. and Canada) 433
- 13-12 Customer Information 434
- Customer Information 13-13 435
- Service Publications 436
- Ordering Information 436
- Reporting Safety 437
- Recording and 438
- Q button and 439
- Navigation System 439
- Radio Frequency 440
- Identification (RFID) 440
- Statement 440
- INDEX i-1 441
- INDEX i-3 443
- INDEX i-5 445
- Black plate (6,1) 446
- INDEX i-7 447
- Black plate (8,1) 448
- INDEX i-9 449
- Black plate (10,1) 450
- INDEX i-11 451
- Black plate (12,1) 452
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