Chevrolet 2012 Avalanche User Manual Page 450
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Black plate (4,1)
Chevrolet Avalanche Owner Manual - 2012 - crc 2nd edition - 11/7/11
13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑4 or
Customer Assistance Offices
(Mexico) on page 13‑5.
Customer Assistance
Offices (U.S. and Canada)
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- Seat Adjustment 12
- In Brief 1-7 13
- 1-8 In Brief 14
- Memory Features 15
- Second Row Seats 15
- 1-10 In Brief 16
- Passenger Sensing 17
- Mirror Adjustment 17
- 1-12 In Brief 18
- 1 to heat the mirrors 19
- Steering Wheel 19
- Adjustment 19
- Throttle and Brake Pedal 20
- In Brief 1-15 21
- 6 : Turn the band up for more 22
- 6 : Slow wipes 22
- ? : Fast wipes 22
- Climate Controls 22
- Transmission 23
- Four-Wheel Drive 24
- Vehicle Features 25
- 1-20 In Brief 26
- Portable Audio Devices 27
- Steering Wheel Controls 27
- 1-22 In Brief 28
- In Brief 1-23 29
- Rear Vision 30
- Camera (RVC) 30
- Ultrasonic Parking Assist 30
- In Brief 1-25 31
- Performance and 32
- Maintenance 32
- Driving for Better Fuel 33
- Roadside Assistance 34
- Q button 34
- Keys, Doors, and 35
- Keys and Locks 36
- Keys, Doors, and Windows 2-3 37
- K on the RKE transmitter 38
- L (Vehicle Locator/Panic 38
- L for more than 38
- L is pressed again. The 38
- Remote Vehicle Start 39
- 2-6 Keys, Doors, and Windows 40
- Door Locks 41
- 2-8 Keys, Doors, and Windows 42
- Keys, Doors, and Windows 2-9 43
- 2-10 Keys, Doors, and Windows 44
- Keys, Doors, and Windows 2-11 45
- 2-12 Keys, Doors, and Windows 46
- Keys, Doors, and Windows 2-13 47
- 2-14 Keys, Doors, and Windows 48
- Tailgate 49
- Vehicle Security 50
- Keys, Doors, and Windows 2-17 51
- Immobilizer 52
- Immobilizer Operation 52
- Exterior Mirrors 53
- Power Mirrors 54
- Folding Mirrors 55
- Heated Mirrors 55
- Automatic Dimming 55
- Interior Mirrors 56
- Keys, Doors, and Windows 2-23 57
- Power Windows 58
- Sun Visors 59
- 2-26 Keys, Doors, and Windows 60
- Seats and 61
- Restraints 61
- Head Restraints 62
- Front Seats 63
- Center Seat 64
- Power Seat Adjustment 64
- Lumbar Adjustment 64
- Reclining Seatbacks 65
- 3-6 Seats and Restraints 66
- Memory Seats 67
- B again until the 68
- Heated and Ventilated 68
- I (Heated Seatback): Press to 69
- J (Heated Seat and Seatback): 69
- Rear Seats 70
- Safety Belts 71
- How to Wear Safety Belts 72
- Properly 72
- Lap-Shoulder Belt 73
- 3-14 Seats and Restraints 74
- Seats and Restraints 3-15 75
- 3-16 Seats and Restraints 76
- Seats and Restraints 3-17 77
- Safety Belt Use During 78
- Pregnancy 78
- Lap Belt 78
- Safety Belt Extender 79
- Safety System Check 79
- Safety Belt Care 79
- Airbag System 80
- Seats and Restraints 3-21 81
- Where Are the Airbags? 82
- Seats and Restraints 3-23 83
- When Should an Airbag 84
- Inflate? 84
- What Makes an Airbag 85
- How Does an Airbag 86
- Restrain? 86
- What Will You See after 86
- Seats and Restraints 3-27 87
- Seats and Restraints 3-29 89
- 3-30 Seats and Restraints 90
- Seats and Restraints 3-31 91
- Servicing the 92
- Airbag-Equipped Vehicle 92
- Adding Equipment to the 92
- Airbag System Check 93
- Child Restraints 94
- Seats and Restraints 3-35 95
- 3-36 Seats and Restraints 96
- Infants and Young 97
- Children 97
- 3-38 Seats and Restraints 98
- Child Restraint Systems 99
- 3-40 Seats and Restraints 100
- Where to Put the 101
- Restraint 101
- 3-42 Seats and Restraints 102
- (LATCH System) 103
- Lower Anchors and 103
- Tethers for Children 103
- 3-44 Seats and Restraints 104
- Seats and Restraints 3-45 105
- 3-46 Seats and Restraints 106
- Seats and Restraints 3-47 107
- 3-48 Seats and Restraints 108
- Replacing LATCH System 109
- Parts After a Crash 109
- Securing Child Restraints 109
- (Rear Seat Position) 109
- 3-50 Seats and Restraints 110
- (Center Front Seat 111
- Position) 111
- (Right Front Seat 112
- Seats and Restraints 3-53 113
- 3-54 Seats and Restraints 114
- Compartments 115
- Luggage/Load 116
- Locations 116
- Storage 4-3 117
- 4-4 Storage 118
- Additional Storage 119
- Features 119
- 4-6 Storage 120
- Storage 4-7 121
- 4-8 Storage 122
- Storage 4-9 123
- 4-10 Storage 124
- Roof Rack System 125
- 4-12 Storage 126
- Instruments and 127
- Controls 127
- Instruments and Controls 5-3 129
- 5-4 Instruments and Controls 130
- Instruments and Controls 5-5 131
- 5-6 Instruments and Controls 132
- Instruments and Controls 5-7 133
- Power Outlets 134
- Warning Lights 135
- Gauges, and 135
- Indicators 135
- Instrument Cluster 136
- Speedometer 137
- Odometer 137
- Trip Odometer 137
- Tachometer 137
- Fuel Gauge 137
- Engine Oil Pressure 138
- Engine Coolant 139
- Temperature Gauge 139
- Voltmeter Gauge 140
- Safety Belt Reminders 140
- Airbag Readiness Light 141
- Passenger Airbag Status 142
- Indicator 142
- Charging System Light 143
- Malfunction 144
- Indicator Lamp 144
- Instruments and Controls 5-19 145
- Brake System Warning 146
- Antilock Brake System 147
- (ABS) Warning Light 147
- Tow/Haul Mode Light 147
- StabiliTrak 147
- OFF Light 147
- Traction Control System 148
- (TCS)/StabiliTrak 148
- Tire Pressure Light 148
- Engine Oil Pressure Light 149
- Low Fuel Warning Light 149
- Security Light 149
- High-Beam On Light 150
- Front Fog Lamp Light 150
- Cruise Control Light 150
- Information Displays 151
- U (Customization): Press to 152
- Instruments and Controls 5-27 153
- 5-28 Instruments and Controls 154
- Instruments and Controls 5-29 155
- 5-30 Instruments and Controls 156
- Instruments and Controls 5-31 157
- 5-32 Instruments and Controls 158
- Vehicle Messages 159
- Brake System Messages 160
- Door Ajar Messages 160
- Engine Cooling System 161
- Messages 161
- Engine Oil Messages 162
- Engine Power Messages 162
- Fuel System Messages 163
- Key and Lock Messages 163
- Lamp Messages 163
- Object Detection System 163
- Ride Control System 164
- Airbag System Messages 165
- Anti-theft Alarm System 165
- Tire Messages 165
- Transmission Messages 166
- Vehicle Reminder 167
- Washer Fluid Messages 167
- Personalization 168
- Instruments and Controls 5-43 169
- 5-44 Instruments and Controls 170
- Instruments and Controls 5-45 171
- 5-46 Instruments and Controls 172
- Instruments and Controls 5-47 173
- 5-48 Instruments and Controls 174
- V TO EXIT FEATURE 175
- Universal Remote 176
- Instruments and Controls 5-51 177
- 5-52 Instruments and Controls 178
- Instruments and Controls 5-53 179
- Universal Remote System 180
- Operation 180
- Lighting 181
- 2 (Headlamps): Turns on the 182
- Exterior Lamps Off 182
- Reminder 182
- Lighting 6-3 183
- Hazard Warning Flashers 184
- 184
- Turn and Lane-Change 185
- Fog Lamps 185
- Interior Lighting 186
- Lighting Features 187
- Battery Power Protection 188
- Infotainment 189
- Theft-Deterrent Feature 190
- 7-4 Infotainment System 192
- Infotainment System 7-5 193
- 7-6 Infotainment System 194
- Infotainment System 7-7 195
- 7-8 Infotainment System 196
- Infotainment System 7-9 197
- 7-10 Infotainment System 198
- Infotainment System 7-11 199
- Radio Reception 200
- Audio Players 201
- Z EJECT: Press and release to 202
- Infotainment System 7-15 203
- ¨ SEEK button. An 204
- Infotainment System 7-17 205
- CD/DVD Player 206
- O button to turn the radio 207
- Z DVD (Eject): Press and 208
- Infotainment System 7-21 209
- 7-22 Infotainment System 210
- Infotainment System 7-23 211
- 7-24 Infotainment System 212
- 7-26 Infotainment System 214
- Infotainment System 7-27 215
- Z or DVD/CD AUX button is 216
- Auxiliary Devices 217
- 7-30 Infotainment System 218
- Infotainment System 7-31 219
- 7-32 Infotainment System 220
- Rear Seat 221
- 7-34 Infotainment System 222
- Infotainment System 7-35 223
- 7-36 Infotainment System 224
- Infotainment System 7-37 225
- O (power) 226
- Infotainment System 7-39 227
- 7-40 Infotainment System 228
- Infotainment System 7-41 229
- Z DVD or DVD/CD AUX is 230
- Rear Seat Audio (RSA) 231
- 7-44 Infotainment System 232
- Bluetooth 233
- 7-46 Infotainment System 234
- Infotainment System 7-47 235
- 7-48 Infotainment System 236
- Infotainment System 7-49 237
- 7-50 Infotainment System 238
- Infotainment System 7-51 239
- Trademarks and 240
- License Agreements 240
- 8-2 Climate Controls 242
- 1 (Rear Window Defogger): 243
- O (On/Off): Press to turn the 244
- O, D, C, # , the 244
- Climate Controls 8-5 245
- ) (Bi-Level): Air is divided 246
- Climate Controls 8-7 247
- Climate Controls 8-9 249
- Air Vents 250
- Driving and 251
- Operating 251
- Driving Information 252
- Defensive Driving 253
- Drunk Driving 253
- Control of a Vehicle 253
- Steering 254
- Off-Road Recovery 255
- Loss of Control 255
- Off-Road Driving 256
- Driving and Operating 9-7 257
- 9-8 Driving and Operating 258
- Driving and Operating 9-9 259
- 9-10 Driving and Operating 260
- Driving on Wet Roads 261
- Highway Hypnosis 262
- Hill and Mountain Roads 262
- Winter Driving 263
- If the Vehicle Is Stuck 264
- Driving and Operating 9-15 265
- Vehicle Load Limits 266
- Driving and Operating 9-17 267
- 9-18 Driving and Operating 268
- Driving and Operating 9-19 269
- Truck-Camper Loading 270
- Starting and 271
- Ignition Positions 272
- Driving and Operating 9-23 273
- Starting the Engine 274
- Engine Heater 275
- Retained Accessory 276
- Power (RAP) 276
- Shifting Into Park 276
- Shifting out of Park 277
- Parking over Things 278
- That Burn 278
- Active Fuel Management 278
- Engine Exhaust 279
- Automatic 280
- Driving and Operating 9-31 281
- 9-32 Driving and Operating 282
- Manual Mode 283
- Tow/Haul Mode 284
- Drive Systems 285
- 9-36 Driving and Operating 286
- Driving and Operating 9-37 287
- 9-38 Driving and Operating 288
- (Single Speed Automatic 289
- Transfer Case) 289
- 9-40 Driving and Operating 290
- Antilock Brake 291
- System (ABS) 291
- Parking Brake 292
- Brake Assist 293
- Hill Start Assist (HSA) 293
- Ride Control Systems 294
- Driving and Operating 9-45 295
- 9-46 Driving and Operating 296
- Locking Rear Axle 297
- Continuous Damping 297
- Control (CDC) 297
- Automatic Level Control 297
- Cruise Control 298
- I button 299
- Object Detection 300
- Driving and Operating 9-51 301
- Driving and Operating 9-53 303
- 9-54 Driving and Operating 304
- Driving and Operating 9-55 305
- 9-56 Driving and Operating 306
- Recommended Fuel 307
- Gasoline Specifications 307
- (U.S. and Canada Only) 307
- California Fuel 307
- Requirements 307
- Fuels in Foreign 308
- Countries 308
- Fuel Additives 308
- Fuel E85 (85% Ethanol) 309
- Filling the Tank 310
- Driving and Operating 9-61 311
- Filling a Portable Fuel 312
- Container 312
- General Towing 312
- Driving Characteristics 313
- 9-64 Driving and Operating 314
- Driving and Operating 9-65 315
- 9-66 Driving and Operating 316
- Trailer Towing 317
- 9-68 Driving and Operating 318
- Driving and Operating 9-69 319
- 9-70 Driving and Operating 320
- Towing Equipment 321
- 9-72 Driving and Operating 322
- Driving and Operating 9-73 323
- 9-74 Driving and Operating 324
- Driving and Operating 9-75 325
- 9-76 Driving and Operating 326
- Driving and Operating 9-77 327
- 9-78 Driving and Operating 328
- Trailer Sway 329
- Control (TSC) 329
- Conversions and 330
- Vehicle Care 331
- General Information 332
- California Perchlorate 333
- Materials Requirements 333
- Accessories and 333
- Modifications 333
- Vehicle Checks 334
- Vehicle Care 10-5 335
- Engine Compartment Overview 336
- Vehicle Care 10-7 337
- Engine Oil 338
- Vehicle Care 10-9 339
- Engine Oil Life System 340
- Automatic Transmission 341
- 10-12 Vehicle Care 342
- Vehicle Care 10-13 343
- Engine Air Cleaner/Filter 344
- Vehicle Care 10-15 345
- Cooling System 346
- 10-18 Vehicle Care 348
- Vehicle Care 10-19 349
- Engine Overheating 350
- Vehicle Care 10-21 351
- Overheated Engine 352
- Protection 352
- Operating Mode 352
- Engine Fan 353
- Power Steering Fluid 353
- Washer Fluid 354
- Vehicle Care 10-25 355
- Brake Fluid 356
- Vehicle Care 10-27 357
- Front Axle 359
- Rear Axle 359
- Starter Switch Check 360
- Shift Lock Control 361
- Function Check 361
- Ignition Transmission 361
- Lock Check 361
- Park Brake and P (Park) 362
- Mechanism Check 362
- Wiper Blade Replacement 362
- Headlamp Aiming 363
- 10-34 Vehicle Care 364
- Bulb Replacement 365
- License Plate Lamp 366
- Electrical System 367
- Fuses and Circuit 368
- Breakers 368
- Engine Compartment 368
- Fuse Block 368
- Vehicle Care 10-39 369
- 10-40 Vehicle Care 370
- Vehicle Care 10-41 371
- Instrument Panel Fuse 372
- Vehicle Care 10-43 373
- 10-44 Vehicle Care 374
- Vehicle Care 10-45 375
- Wheels and Tires 376
- Tire Sidewall Labeling 377
- 10-48 Vehicle Care 378
- Tire Designations 379
- Tire Terminology and 380
- Definitions 380
- Vehicle Care 10-51 381
- 10-52 Vehicle Care 382
- Tire Pressure 383
- Tire Pressure Monitor 384
- 10-56 Vehicle Care 386
- Vehicle Care 10-57 387
- Q and " 388
- Tire Inspection 388
- Tire Rotation 389
- When It Is Time for New 390
- Buying New Tires 391
- Different Size Tires and 392
- Uniform Tire Quality 392
- Vehicle Care 10-63 393
- Wheel Alignment and Tire 394
- Wheel Replacement 394
- Tire Chains 395
- If a Tire Goes Flat 396
- Tire Changing 397
- 10-68 Vehicle Care 398
- Vehicle Care 10-69 399
- 10-70 Vehicle Care 400
- Vehicle Care 10-71 401
- 10-72 Vehicle Care 402
- Vehicle Care 10-73 403
- 10-74 Vehicle Care 404
- Vehicle Care 10-75 405
- 10-76 Vehicle Care 406
- Secondary Latch System 407
- 10-78 Vehicle Care 408
- Full-Size Spare Tire 409
- Jump Starting 410
- Vehicle Care 10-81 411
- 10-82 Vehicle Care 412
- Vehicle Care 10-83 413
- Towing the Vehicle 414
- Recreational Vehicle 415
- 10-86 Vehicle Care 416
- Vehicle Care 10-87 417
- 10-88 Vehicle Care 418
- Appearance Care 419
- 10-90 Vehicle Care 420
- Vehicle Care 10-91 421
- Interior Care 422
- Vehicle Care 10-93 423
- 10-94 Vehicle Care 424
- Floor Mats 425
- 10-96 Vehicle Care 426
- Service and 427
- 11-2 Service and Maintenance 428
- Schedule 429
- 11-4 Service and Maintenance 430
- Service and Maintenance 11-5 431
- 11-6 Service and Maintenance 432
- Service and Maintenance 11-7 433
- Special Application 434
- Services 434
- Additional 434
- Maintenance and Care 434
- Service and Maintenance 11-9 435
- 11-10 Service and Maintenance 436
- Service and Maintenance 11-11 437
- 11-12 Service and Maintenance 438
- Maintenance Replacement Parts 439
- Maintenance Records 440
- Service and Maintenance 11-15 441
- 11-16 Service and Maintenance 442
- Technical Data 443
- Vehicle Data 444
- Technical Data 12-3 445
- Engine Drive Belt Routing 446
- Customer 447
- 13-2 Customer Information 448
- Customer Satisfaction 449
- Procedure (Mexico) 449
- Customer Assistance 450
- Offices (U.S. and Canada) 450
- Offices (Mexico) 451
- Customer Assistance for 452
- Text Telephone (TTY) 452
- Users (U.S. and Canada) 452
- Online Owner Center 452
- Customer Information 13-7 453
- 13-8 Customer Information 454
- Program (Mexico) 455
- 13-10 Customer Information 456
- Customer Information 13-11 457
- Scheduling Service 458
- Appointments 458
- (U.S. and Canada) 458
- Courtesy Transportation 459
- Program (U.S. and 459
- Collision Damage Repair 460
- Customer Information 13-15 461
- Service Publications 462
- Ordering Information 462
- Reporting Safety 463
- Reporting Safety Defects 464
- Government 464
- Recording and 465
- 13-20 Customer Information 466
- OnStar Overview 467
- OnStar Services 468
- OnStar 14-3 469
- 14-4 OnStar 470
- OnStar Additional 471
- Q for help with: 472
- Q and ask an Advisor 473
- Q to try the 473
- 14-8 OnStar 474
- INDEX i-1 475
- INDEX i-3 477
- INDEX i-5 479
- Black plate (6,1) 480
- INDEX i-7 481
- Black plate (8,1) 482
- INDEX i-9 483
- Black plate (10,1) 484
- INDEX i-11 485
- Black plate (12,1) 486
- INDEX i-13 487
- Black plate (14,1) 488
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