Chevrolet TRACKER 1993 Owner's Manual download pdf (Page 316)

Customer Assistance Information

called BBB AUTO LINE. This program

is administered by

the

Council of Better

Business Bureaus through local Better

Business Bureaus. The program can

resolve individual disputes involving

vehicle repairs and

the

interpretation of

your New Vehicle Limited Warranty.

We prefer that you not resort to BBB

AUTO LINE until after a final decision

is made under the Customer Satisfaction

Procedure. However, you may file a

claim at any time by contacting your

local Better Business Bureau (BBB) at

the following toll-free number:

1-800-955-5

100.

For further information

about filing a claim, you may also write

to:

BBB AUTO LINE

Council of Better Business Bureaus

4200

Wilson Boulevard

Suite

800

Arlington, VA

22203

In order to file

a

claim, you

will

have to

provide your name and address, the

vehicle identification number (VIN) of

your vehicle, and a statement

of

the

nature of your complaint. BBB staff may

try to help resolve your dispute through

mediation. If mediation

is

not

successful, or if you

do

not wish to

participate in mediation, eligible

customers may present their case to an

impartial third-party arbitrator at an

informal hearing. The arbitrator

will

render

a

decision

in

your case, which

you may accept or reject. If

you

accept

a valid arbitrator decision, GM will be

bound by that decision. The entire

dispute settlement process should

ordinarily take about

40

days from the

time you file your complaint to

the

time

a decision is rendered (or

47

days if you

did not first contact your dealer or

Chevrolet/Geo).

We encourage you to use this program

before or instead of resorting to the

courts. We believe it offers advantages

over courts in most jurisdictions because

it

is fast, free of charge, and informal

(lawyers are not usually present,

although you may retain one at your

..I

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