Chevrolet 2012 Traverse User Manual Page 413
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Chevrolet Traverse Owner Manual - 2012
Customer Information 13-3
STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Using this Manual 3
- Danger, Warnings, and 3
- Cautions 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- 8 on the 12
- Seat Adjustment 12
- In Brief 1-7 13
- Memory Features 14
- Second Row Seats 15
- Third Row Seats 15
- 1-10 In Brief 16
- Passenger Sensing 17
- Mirror Adjustment 17
- Steering Wheel 18
- Adjustment 18
- 1-14 In Brief 20
- Climate Controls 21
- Transmission 22
- Vehicle Features 23
- 1-18 In Brief 24
- In Brief 1-19 25
- 1-20 In Brief 26
- Ultrasonic Parking Assist 27
- Storage Compartments 27
- Power Outlets 27
- Performance and 28
- Tire Sealant and 29
- Compressor Kit 29
- Engine Oil Life System 29
- Driving for Better Fuel 30
- Roadside Assistance 30
- Q button 31
- 1-26 In Brief 32
- Keys, Doors, and 33
- Keys and Locks 34
- Keys, Doors, and Windows 2-3 35
- 2-4 Keys, Doors, and Windows 36
- Remote Vehicle Start 37
- Q on the 37
- / for at least 37
- Q and then / are 38
- / until the 39
- Door Locks 39
- Power Door Locks 40
- Delayed Locking 40
- Automatic Door Locks 40
- Lockout Protection 41
- Safety Locks 41
- Liftgate 42
- Keys, Doors, and Windows 2-11 43
- 2-12 Keys, Doors, and Windows 44
- Vehicle Security 45
- K or place the key in the 46
- Immobilizer 46
- Immobilizer Operation 46
- 1 stamped on it 47
- Exterior Mirrors 48
- Folding Mirrors 49
- Heated Mirrors 50
- Blind Spot Mirrors 50
- Interior Mirrors 51
- Power Windows 52
- Keys, Doors, and Windows 2-21 53
- Sun Visors 54
- Keys, Doors, and Windows 2-23 55
- 2-24 Keys, Doors, and Windows 56
- Seats and 57
- Restraints 57
- Head Restraints 58
- Front Seats 59
- Power Seat Adjustment 60
- Lumbar Adjustment 60
- Reclining Seatbacks 61
- 3-6 Seats and Restraints 62
- Memory Seats 63
- Heated and Ventilated 64
- Rear Seats 65
- 3-10 Seats and Restraints 66
- 3-12 Seats and Restraints 68
- Seats and Restraints 3-13 69
- Safety Belts 70
- How to Wear Safety Belts 71
- Properly 71
- Lap-Shoulder Belt 72
- Seats and Restraints 3-17 73
- 3-18 Seats and Restraints 74
- Seats and Restraints 3-19 75
- 3-20 Seats and Restraints 76
- Safety Belt Use During 77
- Pregnancy 77
- Safety Belt Extender 78
- Safety System Check 78
- Safety Belt Care 78
- Airbag System 79
- 3-24 Seats and Restraints 80
- Where Are the Airbags? 81
- 3-26 Seats and Restraints 82
- When Should an Airbag 83
- Inflate? 83
- What Makes an Airbag 84
- How Does an Airbag 84
- Restrain? 84
- What Will You See after 85
- 3-30 Seats and Restraints 86
- 3-32 Seats and Restraints 88
- Seats and Restraints 3-33 89
- 3-34 Seats and Restraints 90
- Seats and Restraints 3-35 91
- Servicing the 92
- Airbag-Equipped Vehicle 92
- Adding Equipment to the 92
- Airbag System Check 93
- Child Restraints 94
- Seats and Restraints 3-39 95
- 3-40 Seats and Restraints 96
- Infants and Young 97
- Children 97
- 3-42 Seats and Restraints 98
- Child Restraint Systems 99
- 3-44 Seats and Restraints 100
- Where to Put the 101
- Restraint 101
- 3-46 Seats and Restraints 102
- (LATCH System) 103
- Lower Anchors and 103
- Tethers for Children 103
- 3-48 Seats and Restraints 104
- Seats and Restraints 3-49 105
- 3-50 Seats and Restraints 106
- Seats and Restraints 3-51 107
- 3-52 Seats and Restraints 108
- Seats and Restraints 3-53 109
- Replacing LATCH System 110
- Parts After a Crash 110
- Securing Child Restraints 110
- (Rear Seat) 110
- Seats and Restraints 3-55 111
- (Right Front 112
- Passenger Seat) 112
- Seats and Restraints 3-57 113
- 3-58 Seats and Restraints 114
- Compartments 115
- Armrest Storage 116
- Center Console Storage 116
- Floor Console Storage 117
- Additional Storage 118
- Features 118
- Roof Rack System 119
- 4-6 Storage 120
- Instruments and 121
- Controls 121
- Instruments and Controls 5-3 123
- 5-4 Instruments and Controls 124
- Instruments and Controls 5-5 125
- 5-6 Instruments and Controls 126
- Instruments and Controls 5-7 127
- 5-8 Instruments and Controls 128
- Instruments and Controls 5-9 129
- Warning Lights 130
- Gauges, and 130
- Indicators 130
- Instrument Cluster 131
- Speedometer 132
- Odometer 132
- Tachometer 132
- Fuel Gauge 132
- Engine Coolant 133
- Temperature Gauge 133
- Voltmeter Gauge 134
- Safety Belt Reminders 134
- Airbag Readiness Light 135
- Passenger Airbag Status 136
- Indicator 136
- Charging System Light 137
- Malfunction 137
- Indicator Lamp 137
- 5-18 Instruments and Controls 138
- Instruments and Controls 5-19 139
- Brake System Warning 140
- Instruments and Controls 5-21 141
- Temperature Warning 142
- Tire Pressure Light 142
- Engine Oil Pressure Light 142
- Security Light 143
- High-Beam On Light 143
- Information Displays 144
- U (Customization): Press this 145
- 5-26 Instruments and Controls 146
- Instruments and Controls 5-27 147
- 5-28 Instruments and Controls 148
- Driver Information Center 149
- (DIC) (Without DIC 149
- Buttons) 149
- 5-30 Instruments and Controls 150
- Vehicle Messages 151
- Battery Voltage and 152
- Charging Messages 152
- Brake System Messages 152
- Cruise Control Messages 152
- Door Ajar Messages 152
- Engine Cooling System 153
- Messages 153
- Engine Oil Messages 154
- Engine Power Messages 155
- Fuel System Messages 155
- 5-36 Instruments and Controls 156
- Service Vehicle Messages 157
- Airbag System Messages 157
- Anti-theft Alarm System 157
- Tire Messages 158
- Transmission Messages 159
- Personalization 160
- V TO DISPLAY IN 161
- 5-42 Instruments and Controls 162
- Instruments and Controls 5-43 163
- 5-44 Instruments and Controls 164
- Instruments and Controls 5-45 165
- 5-46 Instruments and Controls 166
- Instruments and Controls 5-47 167
- Universal Remote 168
- Instruments and Controls 5-49 169
- 5-50 Instruments and Controls 170
- Universal Remote System 171
- Operation 171
- 5-52 Instruments and Controls 172
- Lighting 173
- 6-2 Lighting 174
- Daytime Running Lamps 175
- (DRL)/Automatic 175
- Headlamp System 175
- Delayed Headlamps 175
- Hazard Warning Flashers 176
- 176
- Turn and Lane-Change 176
- Interior Lighting 177
- Lighting Features 178
- Delayed Exit Lighting 179
- Parade Dimming 179
- Battery Load 179
- Management 179
- Battery Power Protection 180
- Infotainment 181
- Introduction 182
- 7-4 Infotainment System 184
- 4 to display the time 185
- 4 to display 185
- 7-6 Infotainment System 186
- AM-FM Radio 187
- Satellite Radio 188
- Infotainment System 7-9 189
- 7-10 Infotainment System 190
- Infotainment System 7-11 191
- Radio Reception 192
- Audio Players 193
- 7-14 Infotainment System 194
- CD/DVD Player 195
- 7-16 Infotainment System 196
- O to turn the radio on. The 197
- 7-18 Infotainment System 198
- Infotainment System 7-19 199
- 7-20 Infotainment System 200
- Infotainment System 7-21 201
- Z DVD for more than 202
- Z DVD or DVD/CD/AUX is 202
- MP3 (Radios with 202
- Infotainment System 7-23 203
- 7-24 Infotainment System 204
- Infotainment System 7-25 205
- 7-26 Infotainment System 206
- Infotainment System 7-27 207
- 7-28 Infotainment System 208
- Infotainment System 7-29 209
- 7-30 Infotainment System 210
- Infotainment System 7-31 211
- 7-32 Infotainment System 212
- Infotainment System 7-33 213
- 7-34 Infotainment System 214
- Infotainment System 7-35 215
- Rear Seat 216
- Infotainment System 7-37 217
- 7-38 Infotainment System 218
- Infotainment System 7-39 219
- P on the remote control or 220
- O button 220
- Infotainment System 7-41 221
- 7-42 Infotainment System 222
- Infotainment System 7-43 223
- Z EJECT button is pressed on 224
- Rear Seat Audio (RSA) 225
- X when the 225
- 7-46 Infotainment System 226
- Infotainment System 7-47 227
- 7-48 Infotainment System 228
- Infotainment System 7-49 229
- 7-50 Infotainment System 230
- Infotainment System 7-51 231
- 7-52 Infotainment System 232
- Infotainment System 7-53 233
- Trademarks and 234
- License Agreements 234
- 8-2 Climate Controls 236
- 1 (Rear Window Defogger): 237
- 1 is pressed 237
- O (On/Off): Press to turn the 238
- Climate Controls 8-5 239
- 8-6 Climate Controls 240
- # is pressed the indicator 241
- Control Only) 243
- 9 to turn the fan off 244
- Seat Audio) 244
- Air Vents 245
- Maintenance 246
- Climate Controls 8-13 247
- 8-14 Climate Controls 248
- Driving and 249
- Operating 249
- Driving Information 250
- Defensive Driving 251
- Drunk Driving 251
- Control of a Vehicle 251
- Steering 252
- Off-Road Recovery 253
- Loss of Control 253
- Driving on Wet Roads 254
- Highway Hypnosis 254
- Hill and Mountain Roads 255
- Winter Driving 255
- 9-8 Driving and Operating 256
- If the Vehicle Is Stuck 257
- Vehicle Load Limits 258
- Driving and Operating 9-11 259
- 9-12 Driving and Operating 260
- Driving and Operating 9-13 261
- Starting and 262
- Ignition Positions 263
- ( (STOPPING THE ENGINE/ 263
- 9-16 Driving and Operating 264
- Starting the Engine 265
- Engine Heater 266
- Retained Accessory 267
- Power (RAP) 267
- Shifting Into Park 267
- Shifting out of Park 268
- Engine Exhaust 269
- Automatic 270
- Driving and Operating 9-23 271
- Manual Mode 272
- Tow/Haul Mode 273
- Drive Systems 274
- Parking Brake 275
- Ride Control Systems 276
- Driving and Operating 9-29 277
- 9-30 Driving and Operating 278
- Cruise Control 279
- [ button 280
- T on the steering wheel 280
- T or if the ignition is 280
- Object Detection 281
- Rear Vision 282
- Camera (RVC) 282
- Driving and Operating 9-35 283
- 9-36 Driving and Operating 284
- Driving and Operating 9-37 285
- 9-38 Driving and Operating 286
- Driving and Operating 9-39 287
- Fuel Additives 288
- Filling the Tank 289
- Filling a Portable Fuel 290
- Container 290
- General Towing 291
- Driving Characteristics 291
- 9-44 Driving and Operating 292
- Driving and Operating 9-45 293
- 9-46 Driving and Operating 294
- Trailer Towing 295
- 9-48 Driving and Operating 296
- Towing Equipment 297
- 9-50 Driving and Operating 298
- Conversions and 299
- 9-52 Driving and Operating 300
- Vehicle Care 301
- General Information 302
- Vehicle Care 10-3 303
- Vehicle Checks 304
- Vehicle Care 10-5 305
- Engine Compartment Overview 306
- Engine Cover 307
- Engine Oil 308
- Vehicle Care 10-9 309
- Automatic Transmission 311
- Engine Air Cleaner/Filter 311
- 10-12 Vehicle Care 312
- Cooling System 313
- 10-14 Vehicle Care 314
- Vehicle Care 10-15 315
- 10-16 Vehicle Care 316
- Engine Overheating 317
- 10-18 Vehicle Care 318
- Overheated Engine 319
- Protection 319
- Operating Mode 319
- Power Steering Fluid 319
- Washer Fluid 320
- Vehicle Care 10-21 321
- Brake Fluid 322
- Vehicle Care 10-23 323
- All-Wheel Drive 324
- Starter Switch Check 324
- Shift Lock Control 324
- Function Check 324
- Ignition Transmission 325
- Lock Check 325
- Park Brake and P (Park) 325
- Mechanism Check 325
- Wiper Blade Replacement 325
- Headlamp Aiming 326
- Bulb Replacement 326
- Vehicle Care 10-27 327
- Electrical System 328
- Overload 329
- Fuses and Circuit 330
- Breakers 330
- Engine Compartment 330
- Fuse Block 330
- Vehicle Care 10-31 331
- 10-32 Vehicle Care 332
- Instrument Panel Fuse 333
- 10-34 Vehicle Care 334
- Vehicle Care 10-35 335
- Wheels and Tires 336
- Tire Sidewall Labeling 337
- 10-38 Vehicle Care 338
- Tire Designations 339
- Tire Terminology and 339
- Definitions 339
- 10-40 Vehicle Care 340
- Vehicle Care 10-41 341
- Tire Pressure 342
- Tire Pressure Monitor 343
- Vehicle Care 10-45 345
- 10-46 Vehicle Care 346
- Tire Inspection 347
- Tire Rotation 348
- When It Is Time for New 349
- Buying New Tires 350
- Different Size Tires and 351
- Uniform Tire Quality 352
- Wheel Alignment and Tire 353
- Wheel Replacement 353
- Tire Chains 354
- If a Tire Goes Flat 355
- 10-56 Vehicle Care 356
- 10-58 Vehicle Care 358
- Vehicle Care 10-59 359
- 10-60 Vehicle Care 360
- Vehicle Care 10-61 361
- 10-62 Vehicle Care 362
- Vehicle Care 10-63 363
- Storing the Tire Sealant 364
- Tire Changing 365
- 10-66 Vehicle Care 366
- Vehicle Care 10-67 367
- 10-68 Vehicle Care 368
- Vehicle Care 10-69 369
- 10-70 Vehicle Care 370
- Vehicle Care 10-71 371
- 10-72 Vehicle Care 372
- Compact Spare Tire 373
- Jump Starting 374
- Vehicle Care 10-75 375
- 10-76 Vehicle Care 376
- Vehicle Care 10-77 377
- 10-78 Vehicle Care 378
- Towing the Vehicle 379
- Recreational Vehicle 379
- 10-80 Vehicle Care 380
- Vehicle Care 10-81 381
- 10-82 Vehicle Care 382
- Appearance Care 383
- 10-84 Vehicle Care 384
- Vehicle Care 10-85 385
- Interior Care 386
- Vehicle Care 10-87 387
- Floor Mats 388
- Vehicle Care 10-89 389
- 10-90 Vehicle Care 390
- Service and 391
- 11-2 Service and Maintenance 392
- Schedule 393
- 11-4 Service and Maintenance 394
- Service and Maintenance 11-5 395
- 11-6 Service and Maintenance 396
- Service and Maintenance 11-7 397
- Special Application 398
- Services 398
- Additional 399
- Maintenance and Care 399
- 11-10 Service and Maintenance 400
- Service and Maintenance 11-11 401
- 11-12 Service and Maintenance 402
- Maintenance Replacement Parts 403
- Maintenance Records 404
- Service and Maintenance 11-15 405
- 11-16 Service and Maintenance 406
- Technical Data 407
- Vehicle Data 408
- Engine Drive Belt Routing 409
- 12-4 Technical Data 410
- Customer 411
- 13-2 Customer Information 412
- Customer Satisfaction 413
- Procedure (Mexico) 413
- Customer Assistance 414
- Offices (U.S. and Canada) 414
- Offices (Mexico) 415
- Customer Assistance for 416
- Text Telephone (TTY) 416
- Users (U.S. and Canada) 416
- Online Owner Center 416
- Customer Information 13-7 417
- 13-8 Customer Information 418
- Program (Mexico) 419
- 13-10 Customer Information 420
- Customer Information 13-11 421
- Scheduling Service 422
- Appointments (U.S. and 422
- Courtesy Transportation 423
- Program (U.S. and 423
- Collision Damage Repair 424
- (U.S. and Canada) 424
- Customer Information 13-15 425
- Service Publications 426
- Ordering Information 426
- Reporting Safety 427
- Reporting Safety Defects 428
- Government 428
- Recording and 429
- 13-20 Customer Information 430
- OnStar Overview 431
- OnStar Services 432
- X. System responds: 433
- 14-4 OnStar 434
- OnStar Additional 435
- Q for help with: 436
- Q and ask an Advisor 437
- Q to try the 437
- 14-8 OnStar 438
- INDEX i-1 439
- INDEX i-3 441
- INDEX i-5 443
- Black plate (6,1) 444
- INDEX i-7 445
- Black plate (8,1) 446
- INDEX i-9 447
- Black plate (10,1) 448
- INDEX i-11 449
- Black plate (12,1) 450
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