Chevrolet Malibu 2007 Specifications download pdf (Page 476)

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101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Chevrolet. Normally, any concerns

with the sales transaction or the operation of

your vehicle will be resolved by your dealer’s sales

or service departments. Sometimes, however,

despite the best intentions of all concerned,

misunderstandings can occur. If your concern

has not been resolved to your satisfaction, the

following steps should be taken:

STEP ONE: Discuss your concern with a member

of dealership management. Normally, concerns

can be quickly resolved at that level. If the

matter has already been reviewed with the sales,

service, or parts manager, contact the owner

of the dealership or the general manager.

STEP TWO: If after contacting a member of

dealership management, it appears your concern

cannot be resolved by the dealership without further

help, in the U.S., contact the Chevrolet Customer

Assistance Center by calling 1-800-222-1020.

In Canada, contact General Motors of Canada

Customer Communication Centre by calling

1-800-263-3777 (English) or 1-800-263-7854

(French).

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Please

have the following information available to give the

Customer Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This is

available from the vehicle registration or title, or

the plate at the top left of the instrument panel

and visible through the windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember that

your concern will likely be resolved at a dealer’s

facility. That is why we suggest you follow

Step One ﬁrst if you have a concern.

STEP THREE — U.S. Owners: Both General

Motors and your dealer are committed to making

sure you are completely satisﬁed with your new

vehicle. However, if you continue to remain

unsatisﬁed after following the procedure outlined in

Steps 1 and 2, you should ﬁle with the Better

Business Bureau (BBB) Auto Line Program to

enforce your rights.

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Chevrolet Malibu 2007 Specifications Page 476

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