STEP
WO
-
If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact
GM
of Canada Customer Assistance
Center
in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800496-9992
(English)
or
1-800496-9993 (Spanish). In the
U.S.
Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM
North American
Export Sales
in
Canada by calling 1-905-6444
1
12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0
Your name, address, home and business telephone numbers
0
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate
at
the left top of the instrument panel
and visible through the windshield.)
0
Dealership name and location
0
Vehicle delivery date and present mileage
0
Nature of concern
We encourage you to call the toll free number listed previously
in
order to
give your inquiry prompt attention. However, if you wish
to
write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0.
Box 7047
Troy,
MI
48007-7047
Refer to your Warranty
and
Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that your concern will likely
be resolved
in
the dealership, using the dealership’s facilities, equipment
and personnel. That is
why
we suggest you follow Step One first if you have
a concern.
8-2
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