Chevrolet 2011 Suburban User Manual download pdf (Page 494)

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Chevrolet Tahoe/Suburban Owner Manual - 2011

13-2 Customer Information

Customer Information

Customer Satisfaction

Procedure (U.S. and

Canada)

Your satisfaction and goodwill are

important to your dealer and to

Chevrolet. Normally, any concerns

with the sales transaction or the

operation of the vehicle will be

resolved by the dealer's sales or

service departments. Sometimes,

however, despite the best intentions

of all concerned, misunderstandings

can occur. If your concern has not

been resolved to your satisfaction,

the following steps should be taken:

STEP ONE: Discuss your concern

with a member of dealership

management. Normally, concerns

can be quickly resolved at that level.

If the matter has already been

reviewed with the sales, service,

or parts manager, contact the owner

of the dealership or the general

manager.

STEP TWO: If after contacting a

member of dealership management,

it appears your concern cannot be

resolved by the dealership without

further help, in the U.S., call the

Chevrolet Customer Assistance

Center at 1-800-222-1020. In

Canada, call General Motors of

Canada Customer Communication

Centre at 1-800-263-3777 (English),

or 1-800-263-7854 (French).

We encourage you to call the

toll-free number in order to give your

inquiry prompt attention. Have the

following information available to

give the Customer Assistance

representative:

.

Vehicle Identification

Number (VIN). This is available

from the vehicle registration or

title, or the plate at the top left of

the instrument panel and visible

through the windshield.

.

Dealership name and location.

.

Vehicle delivery date and

present mileage.

When contacting Chevrolet,

remember that your concern will

likely be resolved at a dealer's

facility. That is why we suggest

following Step One first.

STEP THREE — U.S. Owners:

Both General Motors and your

dealer are committed to making

sure you are completely satisfied

with your new vehicle. However,

if you continue to remain unsatisfied

after following the procedure

outlined in Steps One and Two, you

can file with the Better Business

Bureau (BBB) Auto Line

®

Program

to enforce your rights.

The BBB Auto Line Program is an

out-of-court program administered

by the Council of Better Business

Bureaus to settle automotive

disputes regarding vehicle repairs or

the interpretation of the New Vehicle

Limited Warranty. Although you may

be required to resort to this informal

dispute resolution program prior to

filing a court action, use of the

program is free of charge and your

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