Chevrolet 2012 Equinox User Manual Page 391
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Chevrolet Equinox Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-10
Service Publications
Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-15
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-16
Navigation System . . . . . . . . . 13-17
Radio Frequency
Identification (RFID) . . . . . . . 13-17
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- Q : Press to lock the doors 12
- Liftgate 12
- In Brief 1-7 13
- Seat Adjustment 14
- In Brief 1-9 15
- Memory Features 16
- Heated Seats 17
- Head Restraint 17
- Adjustment 17
- Safety Belts 18
- Passenger Sensing 18
- Mirror Adjustment 19
- Steering Wheel 19
- 1-14 In Brief 20
- Windshield Wiper/Washer 21
- 3 INT band 21
- Parking Brake 23
- Vehicle Features 24
- In Brief 1-19 25
- Portable Audio Devices 26
- Bluetooth 26
- Steering Wheel Controls 26
- In Brief 1-21 27
- Driver Information 28
- Center (DIC) 28
- Q or R : Use these buttons to 28
- (FCA) System 28
- @, appears 29
- Performance and 30
- Tire Pressure Monitor 31
- Driving for Better Fuel 32
- Roadside Assistance 33
- Q button 33
- 1-28 In Brief 34
- Keys, Doors, and 35
- Keys and Locks 36
- Keys, Doors, and Windows 2-3 37
- 2-4 Keys, Doors, and Windows 38
- Remote Vehicle Start 39
- Q on the 39
- 2-6 Keys, Doors, and Windows 40
- Door Locks 41
- Power Door Locks 41
- 2-8 Keys, Doors, and Windows 42
- Liftgate (Manual) 43
- Liftgate (Power) 44
- K and then 45
- V on the 45
- 8 on the 45
- 2-12 Keys, Doors, and Windows 46
- Vehicle Security 47
- K on the RKE transmitter 48
- K is pressed and the horn 48
- Immobilizer 48
- Immobilizer Operation 48
- Exterior Mirrors 49
- Heated Mirrors 50
- Blind Spot Mirrors 50
- Interior Mirrors 51
- Automatic Dimming 52
- Rearview Mirror 52
- O : Press to turn automatic 52
- O button for 52
- Power Windows 53
- Sun Visors 54
- Keys, Doors, and Windows 2-21 55
- 2-22 Keys, Doors, and Windows 56
- Seats and 57
- Restraints 57
- Head Restraints 58
- Front Seats 59
- Power Seat Adjustment 60
- Lumbar Adjustment 61
- Reclining Seatbacks 61
- 3-6 Seats and Restraints 62
- Memory Seats 63
- 3-8 Seats and Restraints 64
- Heated Front Seats 65
- Rear Seats 66
- Seats and Restraints 3-11 67
- How to Wear Safety Belts 69
- Properly 69
- 3-14 Seats and Restraints 70
- Lap-Shoulder Belt 71
- 3-16 Seats and Restraints 72
- Seats and Restraints 3-17 73
- Safety Belt Use During 74
- Pregnancy 74
- Safety Belt Extender 75
- Safety System Check 75
- Safety Belt Care 76
- Replacing Safety Belt 76
- System Parts after a 76
- Airbag System 77
- 3-22 Seats and Restraints 78
- Where Are the Airbags? 79
- When Should an Airbag 80
- Inflate? 80
- Seats and Restraints 3-25 81
- 3-26 Seats and Restraints 82
- Seats and Restraints 3-27 83
- Seats and Restraints 3-29 85
- 3-30 Seats and Restraints 86
- Seats and Restraints 3-31 87
- Servicing the 88
- Airbag-Equipped Vehicle 88
- Adding Equipment to the 89
- Airbag System Check 90
- Replacing Airbag System 90
- Parts after a Crash 90
- Child Restraints 91
- 3-36 Seats and Restraints 92
- Infants and Young 93
- Children 93
- 3-38 Seats and Restraints 94
- Child Restraint Systems 95
- 3-40 Seats and Restraints 96
- Where to Put the 97
- Restraint 97
- 3-42 Seats and Restraints 98
- Lower Anchors and 99
- Tethers for Children 99
- (LATCH System) 99
- 3-44 Seats and Restraints 100
- Seats and Restraints 3-45 101
- 3-46 Seats and Restraints 102
- Seats and Restraints 3-47 103
- 3-48 Seats and Restraints 104
- Parts After a Crash 105
- Replacing LATCH System 105
- Securing Child Restraints 106
- (Rear Seat) 106
- Seats and Restraints 3-51 107
- (Front Passenger Seat) 108
- Seats and Restraints 3-53 109
- 3-54 Seats and Restraints 110
- Seats and Restraints 3-55 111
- 3-56 Seats and Restraints 112
- Compartments 113
- Additional Storage 114
- Features 114
- Roof Rack System 114
- Storage 4-3 115
- 4-4 Storage 116
- Instruments and 117
- Controls 117
- Instruments and Controls 5-3 119
- 5-4 Instruments and Controls 120
- Rear Window Wiper/ 121
- E BACK button at any time or 122
- H button 122
- E BACK button at any 123
- Power Outlets 123
- Warning Lights 124
- Gauges, and 124
- Indicators 124
- Instrument Cluster 125
- Speedometer 126
- Odometer 126
- Tachometer 126
- Fuel Gauge 126
- Engine Coolant 127
- Temperature Gauge 127
- Safety Belt Reminders 128
- Airbag Readiness Light 129
- Passenger Airbag Status 129
- Indicator 129
- Charging System Light 130
- Malfunction 131
- Indicator Lamp 131
- 5-16 Instruments and Controls 132
- Brake System Warning 133
- Antilock Brake System 134
- (ABS) Warning Light 134
- Lane Departure Warning 134
- (LDW) Light 134
- Forward Collision Alert 135
- (FCA) Warning Light 135
- Traction Off Light 135
- StabiliTrak 136
- OFF Light 136
- Traction Control System 136
- (TCS)/StabiliTrak 136
- Tire Pressure Light 137
- Engine Oil Pressure Light 137
- Fuel Economy Light 138
- Low Fuel Warning Light 138
- Security Light 138
- High-Beam On Light 139
- Front Fog Lamp Light 139
- Lamps On Reminder 139
- Cruise Control Light 139
- Information Displays 140
- Instruments and Controls 5-25 141
- R to scroll through the 142
- Q or R to switch 142
- Vehicle Messages 143
- Brake System Messages 144
- Compass Messages 144
- Cruise Control Messages 144
- Door Ajar Messages 144
- Engine Cooling System 145
- Messages 145
- Engine Oil Messages 145
- Engine Power Messages 146
- Fuel System Messages 146
- Key and Lock Messages 146
- Object Detection System 146
- Ride Control System 147
- Airbag System Messages 148
- Safety Belt Messages 148
- Anti-theft Alarm System 148
- Transmission Messages 149
- Service Vehicle Messages 149
- Tire Messages 149
- Personalization 150
- Instruments and Controls 5-35 151
- 5-36 Instruments and Controls 152
- E BACK to confirm 153
- Lighting 155
- 6-2 Lighting 156
- Lighting 6-3 157
- Interior Lighting 158
- Lighting Features 159
- 6-6 Lighting 160
- Infotainment 161
- Theft-Deterrent Feature 162
- Infotainment System 7-3 163
- 7-4 Infotainment System 164
- Overview (Radio with CD 165
- 7-6 Infotainment System 166
- Infotainment System 7-7 167
- H : Press to set the time 168
- Infotainment System 7-9 169
- 7-10 Infotainment System 170
- E BACK: Press to: 171
- F : Press to go to main menu 171
- E BACK button to 172
- E BACK button to go 172
- 7-14 Infotainment System 174
- Infotainment System 7-15 175
- AM-FM Radio (Radio 176
- O (Power/Volume): 176
- Infotainment System 7-17 177
- 7-18 Infotainment System 178
- Satellite Radio 179
- 7-20 Infotainment System 180
- Infotainment System 7-21 181
- 7-22 Infotainment System 182
- Radio Reception 183
- Multi-Band Antenna 183
- Audio Players 184
- Infotainment System 7-25 185
- 7-26 Infotainment System 186
- Infotainment System 7-27 187
- Auxiliary Devices 188
- Infotainment System 7-29 189
- 7-30 Infotainment System 190
- Infotainment System 7-31 191
- 7-32 Infotainment System 192
- Infotainment System 7-33 193
- Rear Seat 194
- Infotainment System 7-35 195
- © or ¨ to cursor up 196
- © or ¨ to 196
- © or ¨ to make 196
- Bluetooth (Overview) 196
- Infotainment System 7-37 197
- 5 \ ? to mute the audio 198
- O knob during a call to 198
- Bluetooth (Infotainment 198
- Controls) 198
- Infotainment System 7-39 199
- 7-40 Infotainment System 200
- 5 or 5 \ ? once or twice 201
- Bluetooth (Voice 202
- Recognition) 202
- Infotainment System 7-43 203
- 7-44 Infotainment System 204
- Infotainment System 7-45 205
- $ / i to ignore a call 206
- Infotainment System 7-47 207
- 7-48 Infotainment System 208
- Trademarks and 209
- License Agreements 209
- 7-50 Infotainment System 210
- Climate Controls 211
- 8-2 Climate Controls 212
- Climate Controls 8-3 213
- 8-4 Climate Controls 214
- Air Vents 215
- Maintenance 216
- Driving and 217
- Operating 217
- Driving Information 218
- Defensive Driving 219
- Drunk Driving 219
- Control of a Vehicle 220
- Steering 220
- Off-Road Recovery 221
- Loss of Control 221
- Off-Road Driving 222
- Driving and Operating 9-7 223
- 9-8 Driving and Operating 224
- Driving and Operating 9-9 225
- 9-10 Driving and Operating 226
- Driving on Wet Roads 227
- Highway Hypnosis 228
- Hill and Mountain Roads 228
- Winter Driving 229
- 9-14 Driving and Operating 230
- If the Vehicle Is Stuck 231
- Vehicle Load Limits 232
- Driving and Operating 9-17 233
- 9-18 Driving and Operating 234
- Driving and Operating 9-19 235
- 9-20 Driving and Operating 236
- Starting and 237
- 9-22 Driving and Operating 238
- Driving and Operating 9-23 239
- Starting the Engine 240
- Retained Accessory 241
- Power (RAP) 241
- Engine Coolant Heater 241
- Shifting Into Park 242
- Shifting out of Park 243
- Engine Exhaust 244
- Automatic 245
- Transmission 245
- 9-30 Driving and Operating 246
- Manual Mode 247
- Fuel Economy Mode 248
- Drive Systems 249
- Ride Control Systems 251
- 9-36 Driving and Operating 252
- Driving and Operating 9-37 253
- Cruise Control 254
- 5 CRUISE: Press to turn 255
- * CANCEL: Press to disengage 255
- 5 CRUISE 255
- * CANCEL 256
- 5 CRUISE. The 256
- Object Detection 257
- 9-42 Driving and Operating 258
- Ultrasonic Parking Assist 259
- 9-44 Driving and Operating 260
- Rear Vision 261
- Camera (RVC) 261
- 9-46 Driving and Operating 262
- Driving and Operating 9-47 263
- Lane Departure 264
- Warning (LDW) 264
- Driving and Operating 9-49 265
- 9-50 Driving and Operating 266
- Recommended Fuel 267
- Gasoline Specifications 267
- (U.S. and Canada Only) 267
- California Fuel 268
- Requirements 268
- Fuels in Foreign 268
- Countries 268
- Fuel Additives 268
- Fuel E85 (85% Ethanol) 269
- Filling the Tank 270
- Driving and Operating 9-55 271
- Filling a Portable Fuel 272
- Container 272
- General Towing 272
- Driving Characteristics 273
- 9-58 Driving and Operating 274
- Driving and Operating 9-59 275
- Trailer Towing 276
- Driving and Operating 9-61 277
- Towing Equipment 278
- Conversions and 279
- 9-64 Driving and Operating 280
- Vehicle Care 281
- General Information 282
- Vehicle Care 10-3 283
- Vehicle Checks 284
- Vehicle Care 10-5 285
- Engine Compartment Overview 286
- Vehicle Care 10-7 287
- 10-8 Vehicle Care 288
- Vehicle Care 10-9 289
- Engine Cover 290
- Engine Oil 290
- Vehicle Care 10-11 291
- Engine Oil Life System 292
- Automatic Transmission 293
- Engine Air Cleaner/Filter 294
- Cooling System 295
- 10-16 Vehicle Care 296
- 10-18 Vehicle Care 298
- Vehicle Care 10-19 299
- Engine Overheating 300
- Vehicle Care 10-21 301
- Power Steering Fluid 302
- (2.4L L4 Engine) 302
- (3.0L V6 Engine) 302
- Washer Fluid 303
- Brake Fluid 304
- Vehicle Care 10-25 305
- All-Wheel Drive 306
- Starter Switch Check 307
- Shift Lock Control 307
- Function Check 307
- Ignition Transmission 308
- Lock Check 308
- Park Brake and P (Park) 308
- Mechanism Check 308
- Wiper Blade Replacement 309
- Headlamp Aiming 310
- Vehicle Care 10-31 311
- Bulb Replacement 312
- Headlamps, Front Turn 313
- Signal, Sidemarker, and 313
- Parking Lamps 313
- Fog Lamps 314
- Taillamps, Turn Signal 314
- Sidemarker, Stoplamps 314
- License Plate Lamp 315
- Electrical System 316
- Engine Compartment 317
- Fuse Block 317
- 10-38 Vehicle Care 318
- Vehicle Care 10-39 319
- Instrument Panel Fuse 320
- Vehicle Care 10-41 321
- Wheels and Tires 322
- Tire Sidewall Labeling 323
- 10-44 Vehicle Care 324
- Vehicle Care 10-45 325
- Tire Designations 326
- Tire Terminology and 326
- Definitions 326
- Vehicle Care 10-47 327
- 10-48 Vehicle Care 328
- Vehicle Care 10-49 329
- Tire Pressure 330
- 10-52 Vehicle Care 332
- Operation 333
- 10-54 Vehicle Care 334
- Vehicle Care 10-55 335
- Tire Inspection 336
- Tire Rotation 336
- When It Is Time for New 337
- Buying New Tires 338
- Vehicle Care 10-59 339
- Different Size Tires and 340
- Uniform Tire Quality 340
- Vehicle Care 10-61 341
- Wheel Alignment and Tire 342
- Wheel Replacement 342
- Tire Chains 343
- If a Tire Goes Flat 344
- Tire Changing 345
- 10-66 Vehicle Care 346
- Vehicle Care 10-67 347
- 10-68 Vehicle Care 348
- Vehicle Care 10-69 349
- 10-70 Vehicle Care 350
- Vehicle Care 10-71 351
- 10-72 Vehicle Care 352
- Compact Spare Tire 353
- Jump Starting 354
- Vehicle Care 10-75 355
- 10-76 Vehicle Care 356
- Towing the Vehicle 357
- Recreational Vehicle 358
- Vehicle Care 10-79 359
- 10-80 Vehicle Care 360
- Appearance Care 361
- 10-82 Vehicle Care 362
- Vehicle Care 10-83 363
- Interior Care 364
- Vehicle Care 10-85 365
- Floor Mats 366
- Vehicle Care 10-87 367
- 10-88 Vehicle Care 368
- Service and 369
- 11-2 Service and Maintenance 370
- Schedule 371
- 11-4 Service and Maintenance 372
- Service and Maintenance 11-5 373
- 11-6 Service and Maintenance 374
- Service and Maintenance 11-7 375
- Special Application 376
- Services 376
- Additional 377
- Maintenance and Care 377
- 11-10 Service and Maintenance 378
- Service and Maintenance 11-11 379
- 11-12 Service and Maintenance 380
- Service and Maintenance 11-13 381
- Maintenance Replacement Parts 382
- Maintenance Records 383
- 11-16 Service and Maintenance 384
- Service and Maintenance 11-17 385
- 11-18 Service and Maintenance 386
- Technical Data 387
- Vehicle Data 388
- Technical Data 12-3 389
- Engine Drive Belt Routing 390
- Customer 391
- 13-2 Customer Information 392
- Customer Assistance 393
- Customer Assistance for 394
- Text Telephone (TTY) 394
- Online Owner Center 395
- GM Mobility 396
- Reimbursement Program 396
- Customer Information 13-7 397
- Scheduling Service 398
- Appointments 398
- Courtesy Transportation 399
- Collision Damage Repair 400
- Customer Information 13-11 401
- 13-12 Customer Information 402
- Service Publications 403
- Ordering Information 403
- Reporting Safety 404
- Recording and 405
- Q button and 406
- Navigation System 407
- Radio Frequency 407
- Identification (RFID) 407
- Statement 407
- 13-18 Customer Information 408
- OnStar Overview 409
- OnStar Services 410
- X. System responds: 411
- 14-4 OnStar 412
- OnStar Additional 413
- Q for help with: 414
- OnStar 14-7 415
- Q to try the 416
- INDEX i-1 417
- INDEX i-3 419
- INDEX i-5 421
- Black plate (6,1) 422
- INDEX i-7 423
- Black plate (8,1) 424
- INDEX i-9 425
- Black plate (10,1) 426
- INDEX i-11 427
- Black plate (12,1) 428
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